This privacy notice (together with our terms of use and any other documents referred to in it) sets out the basis on which we collect personal data from you. Please read this notice carefully.

It’s likely that we’ll need to update this Privacy Notice from time to time. We recommend you review this notice periodically for changes.

We are committed to protecting the privacy of our customers and website visitors. We strive to act in accordance with current legislation (GDPR) and to meet best practice in relation to processing of personal data. Our relationship with you is of vital importance to us and we therefore take your privacy very seriously.

Who We Are & Contact Us

We are Coolside Limited, a limited liability company registered in Scotland with registered number SC389822 and having our registered office at 3 Cadogan Street, Glasgow, G2 6QE and are responsible for the trtl TM brand.

If you have any questions that haven’t been covered by this privacy policy, please contact our Data Protection Officer via one of the following options, who will be pleased to help you:

Write to us/Call Us

Coolside (t/a Trtl)
FAO Data Protection Officer
3 Cadogan Street, Glasgow
G2 6QE

Email: dataprotection@trtl.co.uk

Phone: 01415850200 or 844-811-5816

What Legal Bases We Use, To Process Data

We only use and process your data for specific reasons. These fall under four categories:

  1. Consent – if we have asked your permission to contact you.
  2. Contractual Obligations – if we are required to use your personal data to fulfil a contract.
  3. Legal Compliance – if we are legally required to collect and process your data.
  4. Legitimate Interest – if we require your data to pursue our legitimate interests as part of running our business, in a way which does not materially impact your rights, freedom or interests.

When Do We Collect Your Personal Data and What Do We Collect

How We Use Cookies

We use cookies and similar technologies on our website. A cookie is a small amount of data which we send to your computer which is stored on either your browser or hard disk. Cookies can’t harm your computer, however if you wish to disable them you may do so. The functionality of our website may be affected if you choose to disable cookies.   

We use functional cookies to distinguish you from other site users, keep track of what you have in your basket, tailor our website to display options for your delivery country and in your local currency. We use essential cookies to ensure that our payment processing can take place and that orders can be made.

We use cookies provided to us by some 3rd Parties to provide us with tracking and analytics. These cookies record how you use our site, which helps us to improve the way our website works.

We also use cookies provided by 3rd Parties to assist us with marketing and advertising. These cookies record your visit to our website, including any pages you visit or links you follow. We use this information to tailor our marketing and make sure it’s relevant to your interests.

How We Use Your Personal Data and Why We Use It

How Long We Keep Your Personal Data

When your data is collected and processed, we will keep this for up to 6 years to complete the purpose for which it is collected. At the end of that period, we may contact you again  or your data will either be deleted or completely anonymised so that we can continue to use statistics for analysis or business planning.

Who Do We Share Your Personal Data With

We will not sell any of your personal data to any third parties. We will share your data with the following groups to allow us to provide our services to you. When we share your data we only provide the information required to provide their services to us and that we have agreed.

We share your data with the following groups:

Your Rights Over Your Personal Data

To contact us and begin any of the above processes please contact our Data Protection Officer who will be pleased to help you:

Write to us/Call Us:

Coolside (t/a Trtl)
FAO Data Protection Officer
3 Cadogan Street, Glasgow
G2 6QE

Email: dataprotection@trtl.co.uk

Phone: 01415850200 or 844-811-5816

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

Children

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Site or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us.

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