Delivery Update: Due to the global health pandemic, delivery times are expected to be affected. As such we are currently unable to guarantee delivery within our standard shipping time frame. Please refer to your tracking for up-to-date information and expected delivery dates.
Preorders: Orders including preorder products will ship once all items are available. For our new mask designs dispatch is estimated for the 9th of December.
We offer free delivery for orders shipped to the United States! We are not able to ship to APO/FPO/DPO addresses but we do offer delivery to these addresses via Amazon.
Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.
Your order will be dispatched from our US warehouse and should reach you in 4-7 business days. (Deliveries to Alaska and Hawaii may take between 7 - 10 business days).
Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
Shipping and Tracking
We usually ship all orders via DHL however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our US warehouse.
We’ll also send you an email with your shipment information and tracking (where available) after your order has been dispatched.
Order Not Received
If your order hasn’t arrived with you as expected please:
- Check your delivery address was entered correctly. Contact us if there are any errors.
- Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbours to confirm whether they have accepted your parcel for you.
- If you have completed these steps and you have still not received your order, please contact us at firstname.lastname@example.org and we would be delighted to assist.
For delivery to all other countries, please visit the site based on your location below. If your country is not listed below you can always order from amazon.com or contact the Trtl Support Team at email@example.com.