United States

All orders placed on our US site will be fulfilled from our warehouse in US Orders placed before 3pm CST are usually dispatched within 1 business day, Monday to Friday. 

Your shipping time will depend on which shipping method you have selected for your order [and where you are located], and is stated from the date your order is dispatched. Please note delivery to Hawaii and Alaska may take longer.

Standard Shipping - Free
3-8 business days

Priority Shipping
2-5 business days - $14.99 or FREE with minimum spend of $80.00

 

We usually ship all orders via DHL, although we may use other carriers such as USPS to complete delivery.


We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us. Please allow extra delivery time for orders placed during busy periods.

Tracking

You'll receive a confirmation of your shipping method and tracking information (where available) via email once your order has been dispatched. You can track your order here

     

    Missing order

    If your order hasn’t arrived with you as expected please:

     

    • Check your delivery address was entered correctly - contact us if there are any errors. 
    • Check the delivery timeframe - if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
    • Check with your neighbours to confirm whether they have accepted your parcel for you.

     

    If you have completed these steps and you have still not received your order, please get in touch via our contact form and we will be delighted to assist.

     

    International Deliveries

     

    Zone 1
    Switzerland, Finland, France, Italy, Netherlands, Norway, Sweden

    Delivery is charged at $9.99 for orders shipped to countries in Zone 1.Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.Your order will be dispatched from our US warehouse and should reach you in 6-11 working days.

    Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

    Zone 2
    Philippines, India, Malaysia, Pakistan, Taiwan, United Arab Emirates, Venezuela

    Delivery is charged at $9.99 for orders shipped to countries in Zone 2. Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.Your order will be dispatched from our US warehouse and should reach you in 7-14 working days.

    Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

    Zone 3
    Australia, Hong Kong SAR, Israel

    Delivery is charged at $9.99 for orders shipped to countries in Zone 3. Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.Your order will be dispatched from our US warehouse and should reach you in 9-11 working days.

    Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

    Zone 4
    Belgium, Spain

    Delivery is charged at $4.99 for orders shipped to countries in Zone 3.Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.Your order will be dispatched from our US warehouse and should reach you in 6-11 working days.

    Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

    Zone 5
    Japan, South Korea

    Delivery is charged at $9.99 for orders shipped to countries in Zone 3.Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately.Your order will be dispatched from our US warehouse and should reach you in 6-8 working days.

    Delivery times are stated from the date your order is dispatched, not the date your order is placed.We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

    Canada
    DHL – Standard Shipping (4-10 working days) - $9.99

    Germany
    DHL – Standard Shipping (5-8 working days) - $4.99

    Denmark
    DHL – Standard Shipping (6-11 working days) - $14.99

    Mexico
    DHL – Standard Shipping (5-6 working days) - $14.99

    New Zealand
    DHL – Standard Shipping (9-11 working days) - $14.99

    Puerto Rico
    DHL – Standard Shipping (7-14 working days) - $19.99

    Singapore
    DHL – Standard Shipping (8-11 working days) - $9.99

    United Kingdom
    DHL – Standard Shipping (5-7 working days) - $4.99

    All orders from our US store are shipped from our warehouses across America via DHL. Any and all customs and duty fees and charges are the responsibility of the buyer and we recommend checking with your local customs office for specific details of any charges that may be incurred. We cannot alter the value of your order on customs declarations