Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately. 

Your shipping time will depend on which shipping method you have selected for your order.

US priority shipping - Free on orders over $80
xParcel (2-5 business days).

US Standard Free Shipping
Standard shipping (3-8 business days)

We usually ship all orders via DHL however we may use other carriers if this is more efficient

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

If your order hasn’t arrived please:

Check your delivery address was entered correctly, please contact us if there are any errors.

Check the delivery timeframe for your shipping method; if this timeframe has passed, please wait an additional 24 hours for any deliveries to be completed.

Check with your neighbours to confirm whether they have accepted your parcel.
If you have completed these steps and you have still not received your order, please contact us and we will be happy to help you out.

Yes, we offer FREE returns in the US! You have 100 days to return your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin your return, please fill out our contact form with a note of your order number, the products you wish to return and your reason for returning. Our customer service team will provide you with a prepaid return label to complete your return.